Privacy notice

Last updated: 18 October 2026

Who we are

SRS Web Services ("we", "us") designs, builds, hosts and supports websites, apps and business software. For the personal data described here we are the data fiduciary. Our address is Sadgurunagar, Bhosari, Pimpri-Chinchwad, Maharashtra, 411039, India. Contact us at contact@srswebservices.in or +91 82619 28303.

What we collect and why

• Contact, quote and enquiry forms: your name, email, phone, company, the service you are interested in, budget and timeline if you choose to share them, and your message. We use these to reply and prepare an estimate.
• Free website audit requests: your contact details, the website address you submit and your main goal. A person reviews your public website; we do not log in to it or access anything that is not public.
• Call bookings: your contact details, preferred date and time, how you would like us to call, and what you want to discuss.
• Newsletter: your email address, only after you confirm the subscription by clicking the link we send. Every email has an unsubscribe link.
• Client portal accounts: your name, email, organisation membership, and the projects, files, support messages, approvals and invoices connected to your account.
• WhatsApp and phone: if you contact us on WhatsApp or by phone, we use your number and messages only to reply and to follow up on your request. WhatsApp itself is operated by Meta under its own privacy policy. We send promotional WhatsApp messages only if you have agreed to receive them, and you can opt out at any time by replying STOP.
• Security and technical data: to protect the site we record security events and, for forms, a one-way scrambled (hashed) version of your IP address and your browser type, so we can block abuse without storing your actual IP address with your enquiry. Our hosting and security providers may keep standard server logs for a short period.

Why we are allowed to use it

We process your personal data with your consent, which you give when you submit a form, subscribe, message us or create a portal account, and for legitimate uses permitted by law, such as completing work you have asked for, keeping invoices required by tax law and protecting our systems. You can withdraw consent at any time; this does not affect anything we did before you withdrew it.

Website assistant

The chat assistant on this website answers questions using the content published on our pages. We do not save your conversation on our servers; it is kept only in your browser tab and cleared when you close it or start a new chat. Please do not share passwords, payment details or other sensitive information in the chat.

Cookies, maps and analytics

This website only sets cookies it needs to work: a session cookie and a security cookie that protects forms from forgery. We do not use advertising or cross-site tracking cookies.

• Google Maps: our contact and location pages show an embedded Google map, which loads when you scroll to it. When it loads, Google receives your IP address and may set its own cookies under the Google Privacy Policy. You can use the "Get directions" link instead if you prefer.
• Analytics: if we measure visits, we use Cloudflare Web Analytics, which does not use cookies or track you across websites.
• Bot protection: some forms may use Cloudflare Turnstile to check that you are a person, not a bot.

Who we share data with

We never sell personal data. We share it only with service providers who help us run the website and our services, under contracts and their own security and privacy terms: our web hosting provider, our email provider, Cloudflare (security, performance and optional analytics), Google (maps and our business profile) . We may disclose information when the law requires it, for example to comply with a lawful request from a government authority.

Data stored outside India

Some of these providers may store or process data on servers outside India. We only use providers with appropriate safeguards and we do not transfer personal data to any country restricted by the Government of India.

How long we keep it

• Enquiries, audit requests and call bookings that do not become projects: up to 24 months, then deleted.
• Client project records, files and support history: for as long as we work together, then up to 24 months unless you ask us to delete them sooner.
• Invoices and payment records: for the period required by Indian tax and accounting law (generally six to eight years).
• Newsletter subscriptions: until you unsubscribe.
• Backups: overwritten on a rolling basis, normally within 30 days.

How we protect it

The site uses encrypted HTTPS connections, strict security headers and rate limits on forms. Staff accounts require two-factor authentication. Client files are stored privately and are only available to signed-in members of the right organisation. Access is limited to the people who need it. If a personal data breach occurs, we will inform affected people and the Data Protection Board of India as the law requires.

Your rights

You can ask us to: give you a summary of the personal data we hold about you and who we have shared it with; correct, complete or update it; delete it, where we are not required to keep it; and withdraw consent, for example by unsubscribing from the newsletter. You may also nominate another person to exercise these rights on your behalf in case of death or incapacity. Email contact@srswebservices.in and we will respond within 30 days.

Grievances

If you are unhappy with how we handled your data, contact our grievance officer at contact@srswebservices.in. We aim to resolve complaints within 30 days. If we do not resolve it, you may complain to the Data Protection Board of India.

Children

Our services are for businesses. We do not knowingly collect personal data from children under 18, and we do not track or target advertising at children.

Changes to this notice

We will update this page when our practices change and show the new date at the top. If a change materially affects how we use data you have already given us, we will tell you before it applies.