Onboarding & Kickoff
How we align scope, schedule the kickoff meeting, establish communication channels, and map delivery milestones.
- Brief alignment
- Milestone planning
- Team access setup
Help centre
Find answers for your services and account.
Step-by-step guides for projects, account access, domains, hosting and your client workspace.
01 Topic directories
Browse by topic area.
Straightforward documentation based on how your services, accounts and client workspace actually operate.
Account & Security
Sign in securely, reset your password, verify your email, and understand the protections applied to your account.
- Password recovery
- Email verification
- Account permissions
Projects & Approvals
Follow milestone progress, read project updates, and respond to approval requests in your client workspace.
- Milestone tracking
- Approval requests
- Change scopes
Invoices & Billing
View issued invoices (SRS-XXXXX), payment status, bank transfer references, and recorded billing history.
- Invoice references
- Payment receipts
- Issued records
Files & Deliverables
Access contracts, design exports, specifications, and project assets securely stored in your organization file room.
- Asset downloads
- Design exports
- File permissions
Domains & DNS
Guidance for configuring nameservers, MX/SPF records, DNS propagation, and tracking domain renewal dates.
- DNS record setup
- Nameserver changes
- Renewal dates
Hosting & SSL
Review recorded hosting environments, renewal dates, SSL certificate details, and backup information when supplied.
- Server environments
- SSL certificates
- Backup schedule
Care & Support
How to submit support tickets, follow response threads, and review support coverage under your care plan.
- Ticket creation
- Coverage limits
- Maintenance cycles
02 Step-by-step guides
Published documentation.
Technical answers and instructions for everyday account and service operations.
Knowledge base
Help content is being organized.
Need assistance right away? Reach out to our team via the contact form or open a support ticket in your client workspace.
Contact SRSOperations transparency
Service status & scheduled advisories
Verified platform updates and maintenance schedules appear here when published. We do not simulate real-time monitoring counters or artificial uptime metrics.
Verified advisories will appear here when published.
This page is not connected to live monitoring. Contact support if you are experiencing a service issue.
